We hope you love your purchase. Each scarf and shawl is crafted with care using premium silk and traditional techniques. If for any reason you are not completely satisfied, please review our return and exchange policy below.
1. Return Window
You may request a return or exchange within 14 days of delivery.
To be eligible, you must contact us within this period by email at: [service@longquesilk.com]
2. Return Conditions
Returned items must be unworn, unwashed, undamaged, uncut with all original tags
attached. We do not accept returned items that have been worn, damaged, cut, washed,
or altered.Once the non-returnable tag is removed, we cannot guarantee that your item(s)
can be returned or exchanged normally.
3. Non-Returnable Items
The following items are non-refundable and non-exchangeable:
①Items on clearance,
②Cut Fabrics,
③Customized items.
4. Return Shipping & Duties
Customer-Initiated Returns
International return shipping costs are the responsibility of the customer
Any customs duties, import taxes, or handling fees incurred during return are non-refundable
Faulty or Incorrect Items
If you have obtained an incorrect, damaged, or defective item, please email our customer
service team with attached clear photographs of the item in question so that we can verify
the problem.
Please contact us within 48 hours of delivery with photos for verification
5. Refunds
Once your return is received and inspected, we will notify you of the approval status.
Approved refunds will be issued to the original payment method
Processing time: 7–14 business days after inspection
Original shipping fees, duties, and taxes are non-refundable unless the return is due to our error
6. Exchanges
We offer exchanges for color or style, subject to availability.
Price differences may apply
Our standard procedure is to handle refunds and exchanges only after obtaining
confirmation from our warehouse facility upon their receipt and verification of any
returned merchandise.
After this confirmation, any items needing exchange will be processed within 3-4 business
days and shipped via our standard shipping method.
7. International Customs Notice
For international orders, customs duties and taxes may apply depending on your country.
These charges are not controlled by us and are the responsibility of the customers.
8. Contact Us
If you have any questions regarding returns or exchanges, please contact: [service@longquesilk.com]
We aim to respond within 1–2 business days.
