Shipping policy

At longquechsilk.cn, we are committed to providing our customers with a seamless and hassle-free shopping experience. To ensure that your order arrives in a timely and secure manner, we have partnered with UPS, USPS, DHL carrier.

1. Order Deadline

At longquechsilk.cn, the order cutoff time is 5:00 PM everyday (GMT+8:00 China Standard Time — Beijing, Shanghai).

2. Processing Time

Generally it takes 1-7 business days for processing after receiving your order. Please allow extra time for tracking information to be updated, as local couriers may experience slight delays.Orders will not be processed on Saturday and Sunday.

3. Delivery Time

Delivery time is the time it takes the carrier to deliver a product to a customer. Actual delivery dates may vary due to various factors such as shipping delays, weather conditions, public holidays, etc. Generally, our shipping time is 7–15 business days.

4. Change of Delivery Address

NO FEE for changing shipping address BEFORE we provide you the tracking number.

5. Order Tracking

If you have already registered on longquechsilk.cn, you can track your order, shipping and handling information on your account. If you have not registered on our website, you can track your order here with your Order ID and email.

6. Shipping Costs

For customers purchasing items at longquechsilk.cn, a flat shipping fee of $20 per order applies when the order total is less than $99. For orders totaling $99 or more, we offer free shipping.

7. Order Cancellation

If you wish to cancel your order before it has shipped, please contact us immediately, we will not charge additional handling fees and provide a full refund. Once the product has been shipped, the standard return policy will apply.

Transit Days: The Transit Day is the time it takes the carrier to deliver a product to a customer. Actual delivery dates may vary due to various factors such as shipping delays, weather conditions, etc.Generally, the order of small quantity lead time is 15-20 days,  bulk production time is based on quantity, normally 25-30 days based on available patterns.

For any shipping questions please email service@longquesilk.com.